We aim to offer a fair and professional service to all our customers. We
welcome feedback that helps us to focus on where we need to improve.
If you have any comments, or are concerned about the standard of service you
received, please let us know. We investigate all complaints fully and will send
you a reply within 10 working days.
There is a Duty Manager at each Application Centre who handles all complaints.
If you wish to lodge a complaint you should mark it to the attention of the
Duty Manager.
